54 Plus Casino — Privacy Policy

1.1  For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal information is 54 Plus Casino, operating the online gaming platform accessible at 54plus.net.

1.2  54 Plus operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-licensed operator, 54 Plus is subject to regulatory reporting obligations that may require the disclosure of player data to PAGCOR as part of its compliance framework.

1.3  54 Plus has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and this Policy. Contact details for the DPO are set out in Section 15 of this Policy.

2.1  54 Plus collects the following categories of personal data in connection with the provision of its gaming services:

2.2  54 Plus does not collect sensitive personal information (as defined under Section 3(l) of the DPA) unless specifically required for regulatory compliance and with your explicit consent. Sensitive information includes racial or ethnic origin, health records, and biometric data beyond standard ID verification purposes.

3.1  54 Plus collects personal data through the following means:

• Direct provision by you — when you register an account, complete KYC verification, submit a deposit or withdrawal request, or contact our support team;
• Automated technical collection — through cookies, web beacons, and server logs when you access the 54 Plus website or mobile platform (see Section 8);
• Payment service providers — when you transact via GCash, PayMaya, or linked bank accounts, limited transactional data is shared with 54 Plus to facilitate processing;
• Identity verification services — third-party KYC and identity verification providers may share verification results (pass/fail status and document validity confirmation) with 54 Plus;
• Publicly available sources — such as PAGCOR exclusion registers and fraud prevention databases, where applicable.

4.1  54 Plus uses your personal data for the following purposes:

• Account creation and management — to establish and maintain your 54 Plus player account, authenticate your identity at login, and manage your account preferences;
• Service delivery — to provide access to the game lobby, process bets, credit winnings, and facilitate deposits and withdrawals in Philippine Peso;
• Identity and age verification — to verify that you are at least 21 years of age and eligible to use the platform under PAGCOR regulations;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorized access, money laundering, and other prohibited conduct;
• PAGCOR regulatory compliance — to fulfill 54 Plus's mandatory reporting obligations to PAGCOR under its operating license, including player activity reporting and anti-money laundering (AML) compliance under Republic Act No. 9160 as amended;
• Customer support — to respond to your queries, resolve disputes, and maintain records of interactions with our support team;
• Platform improvement — to analyze usage patterns, improve the 54 Plus user interface, and develop new features;
• Responsible gaming — to monitor for indicators of problem gambling behavior and apply responsible gaming interventions where warranted;
• Marketing communications — to send you promotional offers and updates where you have opted in; you may opt out at any time (see Section 13).

5.1  54 Plus processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity — processing that is necessary to perform our obligations under the contract established when you register an account and accept our Terms & Conditions;
• Legal obligation — processing required to comply with PAGCOR licensing conditions, AML laws (RA 9160), the DPA itself, and other applicable Philippine regulations;
• Legitimate interests — processing conducted to protect 54 Plus from fraud, maintain platform security, and improve our services, where such interests are not overridden by your fundamental rights;
• Consent — where processing is based on your explicit consent, such as for marketing communications or optional data sharing beyond what is strictly necessary. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1  54 Plus does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:

• PAGCOR — as required under our gaming license for regulatory reporting, audit purposes, and player dispute escalation;
• Payment service providers — GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, to the extent necessary to process your transactions;
• KYC and identity verification partners — third-party identity verification providers engaged to assist in confirming your identity and age;
• Fraud prevention services — to check your details against fraud and AML databases maintained by authorized service providers;
• Game providers — licensed game studios and live dealer platform providers may receive your account identifier to facilitate game session management;
• IT and security service providers — companies supporting the technical operation of the 54 Plus platform under strict data processing agreements;
• Law enforcement and government bodies — where required by law, court order, or regulatory directive under Philippine law.

6.2  Where 54 Plus engages third-party processors, we require them to implement adequate data protection measures consistent with the DPA and our own security standards. We do not permit processors to use your personal data for their own purposes.

7.1  54 Plus retains personal data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your active account relationship with 54 Plus, plus a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and AML regulations;
• Transaction records — retained for a minimum of five (5) years from the date of each transaction, as required under Republic Act No. 9160 (Anti-Money Laundering Act);
• Support communications — retained for up to three (3) years following resolution of the relevant inquiry or dispute;
• Device and usage data (logs) — retained for up to twelve (12) months for security and fraud prevention purposes.

7.2  Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with the DPA's data disposal requirements and the NPC's applicable guidelines.

8.1  54 Plus uses cookies and similar tracking technologies on the 54plus.net platform to support core functionality, improve user experience, and analyze platform performance.

8.2  The following types of cookies are used:

• Strictly necessary cookies — required for the platform to function, including login session management, security tokens, and fraud detection signals. These cannot be disabled;
• Functional cookies — remember your preferences such as language settings and game lobby display options;
• Analytics cookies — collect anonymized usage data (pages visited, session duration, click patterns) to help 54 Plus improve the platform. Data from these cookies is not linked to your identity;
• Marketing cookies — used to show you relevant promotions within the 54 Plus platform. These are only activated with your consent.

8.3  You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the 54 Plus platform, including your ability to log in and access your account.

9.1  54 Plus implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the 54 Plus platform;
• Encryption of sensitive data fields at rest within our database systems;
• Role-based access controls limiting data access to authorized staff only, on a need-to-know basis;
• Regular security vulnerability assessments and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for internal system access;
• Security awareness training for all 54 Plus staff with access to personal data.

9.2  Notwithstanding the above, no electronic data transmission over the internet is completely free from security risk. 54 Plus cannot guarantee the absolute security of data transmitted to or from the platform. We encourage you to use a strong, unique password for your 54 Plus account and to avoid accessing the platform over unsecured public Wi-Fi connections.

9.3  In the event of a personal data breach that is likely to result in serious harm to you, 54 Plus will notify affected individuals and the National Privacy Commission in accordance with the DPA's mandatory breach notification requirements.

10.1  As a data subject under Republic Act No. 10173, you have the following rights with respect to the personal data held by 54 Plus:

10.2  To exercise any of the above rights, please contact the 54 Plus Data Protection Officer using the contact details in Section 15. We will respond to data rights requests within thirty (30) calendar days of receipt, as required under the DPA's Implementing Rules.

11.1  The 54 Plus platform is strictly intended for individuals aged 21 years and above, as required by PAGCOR regulations. 54 Plus does not knowingly collect, process, or retain the personal data of individuals under the age of 21.

11.2  If 54 Plus discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the account will be suspended pending investigation. Any funds deposited by a minor may be withheld and referred to relevant authorities.

11.3  If you are a parent or guardian and believe a minor has registered an account on the 54 Plus platform, please contact our support team or Data Protection Officer immediately using the contact details in Section 15.

12.1  The 54 Plus platform may contain links to third-party services, including game providers and payment processors. This Privacy Policy applies solely to personal data collected and processed by 54 Plus Casino. 54 Plus is not responsible for the privacy practices of third-party services accessed through the platform, and we encourage you to review their respective privacy policies.

12.2  Game providers integrated into the 54 Plus lobby may collect limited technical data (such as session identifiers) necessary to operate their games. Such data collection is governed by each provider's own privacy practices, and 54 Plus requires all integrated providers to comply with applicable Philippine data protection standards.

13.1  Where you have given your consent during registration or account management, 54 Plus may send you promotional communications regarding bonuses, new games, sportsbook promotions, and platform updates via SMS or in-platform notification.

13.2  You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences within your 54 Plus account settings;
• Contacting the 54 Plus support team via live chat and requesting removal from marketing lists.

13.3  Withdrawal of consent to marketing communications will not affect your ability to use the 54 Plus platform or receive transactional communications (such as deposit confirmations, OTP messages, and security alerts), which are necessary for the operation of your account.

14.1  54 Plus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this Policy will be revised accordingly.

14.2  Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via account notification or the mobile number on file at least seven (7) days before the changes take effect.

14.3  Continued use of the 54 Plus platform after the effective date of any Policy update constitutes your acceptance of the revised terms. If you disagree with the changes, you may request account closure before the effective date.

15.1  For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 54 Plus, you may contact our Data Protection Officer through the following channels:

15.2  If you are not satisfied with 54 Plus's response to your data rights request, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to contact the NPC and file a complaint is available through official Philippine government channels.